Mothers' Day coming,up to 30% off!
And payment by PayPal, get extra 1% discount!
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Payment
We accept credit card payment
through PayPal or PayDollar payment system.
We also accept Cheque and Money Order(We only accept payment through PayPal, BankTransfer, Check and Money Order for purchase amount is USD
400 or more. If the purchase amount exceeds USD 1000, we
don't accept payment through PayPal.) .
PayDollar payment system supports Mastercard and Visa.
PayPal payment system supports Mastercard, Visa, Discover, American
Express and eCheck.
Check and Money Order,please
make it payable and send to:
47650 Kato Road, Fremont, CA 94538
Toll-Free no.: 1-877-313-7867 Local#
510-445-0709
Note:Check or Money Order must be in US$. Canadian
Check or Money Order so received will be returned for a new one in US$.
The total price of any order will only include the applicable
sales taxes. All other taxes that may apply are the sole responsibility
of and to be paid by the customer.
Shopping with us is safe and secure. None of our customers have
ever reported fraudulent use of their credit cards as a result
of shopping with us. You can be assured that the information
you give us is confidential. We do not sell, rent or share information
of our customers with other parties.
After we issue a refund authorization to the bank,
credit will appear on the customer's statement within one
to two billing cycles, depending on the time required for
the card issuing bank to process such transaction. Credit
will be issued for part cost, tax and shipping less any
re-stocking fees (where applicable). Shipping charges will
not be refunded in all cases. Refunds will be made with
the same method of payment as the original order. Credit
card refunds will only be made to the same card used for
the original purchase.
It is our goal to provide our customer
100% satisfaction. If, for any reason, you are not satisfied
with our product(s), please contact us immediately either by
phone or e-mail and have your invoice handy. We will try our
best to solve your problem. If you return the product(s) to us
within 15 days, we will refund you the full product price (no
shipping cost will be refunded unless it is proved that the return
is a result of our error). Prior to returning a product, email
us for a RMA and complete the instructions on how to ship the
product(s) back to us. Please see "RMA procedures" below.
Where applicable, all requests for warranty returns must be accompanied
by a proof of purchase and be made through the dealer or outlet
where the battery pack was originally purchased. All returns
are for credit only and must be made within fifteen (15) days
after the invoice date. We reserve the right to charge a twenty-five
percent (25%) restocking fee.
Shipping
US packages go by UPS, USPS First Class Mail and USPS Priority
Mail. Canadian shipments are going by USPS International Airmail. Usually
ships the same business day.
All our products for United States destination are shipped
by UPS Ground or USPS, depending on whichever service would
take the shortest delivery time to your location.
| Continental United States |
| Delivery
Methods |
Delivery
and Service Charges |
Minimum
Charge |
Cost/Incremental
Unit |
Maximum
Weight Allowed |
Delivery
Days |
| UPS or USPS |
First 1 Lb |
$ 8 |
$ 0.9 / 1 Lb |
50 Lb |
About 5 business days |
Remarks: The shipping and delivery costs for
Alaska, Hawaii, Military
Locations, AFO/APO
address are charged
based on the number
of products purchased.
For one product item, full rate of $ 10 will be imposed; and half
rate will be charged for each additional item. Delivery takes
about 5 business days.
|
| Canada |
| Delivery Method |
Delivery and Service
Charges |
Minimum Charge |
Cost/Incremental Unit |
Maximum Weight Allowed |
Delivery Days |
| USPS
Canada |
First 24 Oz |
$ 8 |
$ 1 / 4 Oz |
4 Lb |
About 10-14
business days |
| First 4 Lb |
$ 22 |
$ 1.5 / 1 Lb |
64 Lb |
|
Conversion Info: 1 Pound (Lb) = 16 Ounce (Oz)
= 453.6 Gram (g)
The UPS will charge us US$10.00 for any refused packages
with immediate effect. Therefore, please provide us with the
correct postal address and name of the recipient. Otherwise,
Customers would have to bear all the additional delivery and
service charges, including that being imposed by the UPS.
Notice:
- Our delivery charges listed on the website only cover Continental United States and Canada. For other international orders, please follow links below:
- If the shipment is returned to us due to insufficient or incomplete address provided by you, we will have to re-charge you the re-shipment postage. So, please make sure the address is complete, including business name and suite number if the postal address is a business complex, and proper suburb name. When the 2nd Delivery and Service Charges are required for a replacement or exchange item(s), prepaid satchel or stamps would not be accepted, nor would they be returned.
- The UPS will charge us US$10.00 for any refused
packages with immediate effect. Therefore, please provide us
with the correct postal address and name of the recipient. Otherwise,
Customers would have to bear all the additional delivery and
service charges, including that being imposed by the UPS.
Return Delivery Charges
We will arrange UPS to pick up the RMA merchandise from
our customers. However, should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred. It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product(s) for any reason. We reserve the right to charge a twenty-five percent (25%) restocking fee.
Cross Shipment
Cross shipment (exchange shipped prior to return of the
original) must be secured by credit card. Such charge will remain
on the customer's credit card until we received the returned merchandise.
A refund for the charged amount will be credited within 30 days
from the day on which we received the returned merchandise.
Contact Us
Email: order@batteries-inc.com
Fax Number: 510-445-1442
Toll-free: 1-877-313-7867
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